On April 24, Italian-backed life insurer Generali Vietnam celebrated its 12-year anniversary with wonderful enterprise efficiency and a nationwide community of greater than 100 GenCasa company workplaces and branches, serving almost 500,000 purchasers throughout the nation.
With an ambition of turning into essentially the most modern and trusted insurance coverage model in Vietnam, Generali Vietnam is accelerating its Clear Insurance coverage technique, with the goal of guaranteeing most transparency in its services.
In gentle of the difficult international economic system and Vietnam’s monetary market volatilities in 2022, Generali Vietnam persistently pursued its sustainable development methods and achieved its finest enterprise outcomes thus far, with its complete income rising by 15 per cent on-year.
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| Generali Vietnam continues to pursue its ambition of turning into a Lifetime Associate to prospects and essentially the most modern and trusted insurance coverage model in Vietnam |
Final 12 months, the corporate’s insurance coverage profit payout was 43 per cent larger than in 2021. Its stable monetary place was strengthened with complete asset worth rising by 17 per cent in comparison with 2021 and a powerful solvency ratio of 181 per cent.
Generali Vietnam has persistently led the market by way of buyer satisfaction – R-NPS – for 10 consecutive quarters. Of notice, because of its expansive enterprise development, profitable digital transformation, and efficient monetary administration, the corporate achieved a pre-tax revenue that surpassed VND765 billion ($33.2 million), its highest degree thus far.
The energy in Generali Vietnam’s product choices contributed considerably to those spectacular development figures.
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| Generali Vietnam organised numerous buyer appreciation actions throughout the nation to mark its 12th anniversary |
In 2022, Generali Vietnam efficiently launched VITA – Cho Con (VITA – For Our Kids) – the very first education-focused, unit-linked insurance coverage resolution out there, VITA – Suc Khoe Vang (the third model of VITA – Golden Well being), and VITA –Suc Khoe Kim Cuong (VITA – Diamond Well being) tailor-made for the high-end buyer section, offering them with entry to the most effective medical care and therapy providers globally, but at aggressive premiums.
Profitable digital transformation can also be an necessary issue driving Generali Vietnam’s enterprise development and effectivity. With robust funding on this space for the final a number of years, Generali has efficiently constructed a complicated digital system, serving the paperless wants of its prospects, companions, workers, and brokers.
Generali pioneers in adopting digital identification expertise – e-KYC – to make sure its prospects’ comfort and security.
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| Generali Vietnam’s energy in product providing, profitable digital transformation, and numerous buyer expertise enhancement efforts have helped the corporate obtain wonderful outcomes |
Together with taking advantage of its technological energy to enhance service high quality, the corporate has additionally been specializing in different elements to enhance the client expertise, resembling lifting the requirement for unique declare paperwork and constructing an in-house specialist crew to deal with claims – as an alternative of utilizing a 3rd occasion as is common observe.
Generali has additionally repeatedly expanded its community of direct billing services and is the primary life insurance coverage firm in Vietnam to determine a devoted crew to handle bancassurance prospects.
| Generali pioneers in adopting digital identification expertise – e-KYC – to make sure its prospects’ comfort and security. |
Every bancassurance buyer has their very own designated customer support workers. This allows Generali to have extra interplay and common contact with these prospects to help them proper when wanted. This particular service has obtained constructive suggestions from Generali’s prospects and companions.
Talking about Generali Vietnam’s strategic focus in 2023, the corporate’s CEO Tina Nguyen stated, “Generali Vietnam will proceed to concentrate on enhancing the standard of our merchandise, providers, and buyer expertise, whereas increasing and enhancing the professionalism of our distribution channels.”
“We can pay particular consideration to additional enhancing integrity and transparency with our prospects by way of accelerating our Clear Insurance coverage technique. This consists of enhancing operational processes and controls regarding merchandise, providers, coaching, and distribution administration, in addition to guaranteeing higher communication about insurance coverage services to guard prospects.”
“Such efforts will assist Generali get nearer to our ambition of turning into a Lifetime Associate to prospects and essentially the most modern and trusted insurance coverage model in Vietnam,” Nguyen famous.
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CEO of Generali Worldwide visits Vietnam
Jaime Anchustegui, CEO of Generali Worldwide, made a go to to Vietnam on February 27 because the group continues to pledge its long-term dedication to the market with its fast-growing, profitable native enterprise – Generali Vietnam Life Insurance coverage Co., Ltd. |
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Insurers exhibit digital-led merchandise
To simplify the buying course of, insurance coverage firms are in a race to launch new digital merchandise whereas cooperating with the banking trade and e-commerce platforms. |
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Bancassurance the catalyst for insurers to deepen footprint
Banks have managed to navigate their method by way of the chaos of the previous few years by diversifying their non-interest earnings because of bancassurance providers. |
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South Korean insurers exploit massive development potential
South Korean insurers are conveying super efforts to embrace Vietnam’s insurance coverage trade, citing the nation’s plethora of development outlook. |